ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
http://www.iccds.com/

Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
http://www.conferoinc.com/

ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
http://www.servicetrac.com/

Shop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.
http://www.shopnchek.com/

IntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
http://www.intelli-shop.com/

Second To None, Inc.
Full service mystery shopping solutions. Apply online.
http://www.second-to-none.com/

Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
http://www.hndsight.com/

Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
http://www.a-insights.com/

Tenox Appraisal Systems
Customer satisfaction measurement specialists.
http://www.weshop4u.com/

Check Mark, Inc.
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
http://www.checkmarkinc.com/

Count On Us
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
http://www.ucountonus.com/

At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
http://www.arllc.com/

Shoppers' View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
http://www.shoppersview.com/

Schryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
http://www.schryverenterprises.com/

Imyst, Inc.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
http://www.imyst.com/

Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
http://www.theshadowagency.com/

J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
http://www.jmridgway.com

ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
http://www.itsincognito.com/

Secret ShopNET
Mystery shopping services. Apply online.
http://www.secretshopnet.com/

Performance In People Ltd
UK-based telephone and video mystery shopping services.
http://www.performanceinpeople.co.uk/

Presence Quality Mystery Shopping
Specialists of network assessments.
http://www.presence.fr/

Creative Image Associates
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
http://www.creativeimage.net/

Sutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information.
http://suttermarketing.com/

Ath Power
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
http://www.athpower.com/

Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
http://www.shopperscritique.com/

Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
http://www.mystery-shoppers.com/

Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
http://www.serviceexcellencegroup.com/

Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
http://www.certifiedreports.com

Service Evaluation
Provides a solution for keeping on top of the front line.
http://www.serviceevaluation.com

Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
http://www.jancyn.com/

Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
http://www.serviceexperiences.com

Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
http://satisfactionservicesinc.com

Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
http://www.ardentservices.com/

A Customer's Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
http://www.acpview.com/

Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
http://www.serviceintelligence.com/

The Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
http://www.secretshoppercompany.com/

Infotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
http://www.infotelinc.com/

Greet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
http://www.ga-mysteryshopper.com/

National Shopping Service Network, LLC
Offers a variety of mystery shopping services.
http://www.mysteryshopper.net/

SG Marketing Group
Company description, services offered, and online shopper application.
http://www.sgmarketing.com/

Sensor Quality Management Inc.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
http://www.sqm.ca/

Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
http://www.marsresearch.com/

Mystery Shopping Resources
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
http://www.volition.com/mystery.html

The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
http://www.hotelmysteryshopper.com/

Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
http://www.acemysteryshopping.com/

Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
http://www.asapittsburgh.com/

Pinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
http://www.pktnshop.com/

Reality Check Mystery Shopper
Shopper evaluations. Apply online.
http://www.rcmysteryshopper.com/

Speedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
http://www.speedmarkweb.com/

Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
http://www.michelson.com/

Hilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
http://www.dunlapenterprises.com/

SNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
http://spbon.com/

The Christian Science Monitor
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
http://csmonitor.com/2002/0528/p20s01-wmcn.html

Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
http://www.imaginusinc.com/

Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
http://www.mysteryshopagency.com/

Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
http://www.amusementadvantage.com/

Barry Leeds and Associates
Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
http://www.barryleedsassoc.com/

Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
http://www.richeyint.com

Mystery Shopping Providers Association
Trade association of mystery shopping providers and resource for shopper applicants.
http://www.mysteryshop.org

The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
http://www.theinsightgroupintl.com/

Mystery Shoppers Ltd.
Mystery shopping and customer service training and consultancy services. UK.
http://www.mystery-shoppers.co.uk/

Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
http://crg2000.com/

Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
http://www.mysteryshopperservices.com/

Secret Sleuths
Services offered, staff, contact details, and shopper application.
http://servicesleuths.com/

Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
http://www.spgweb.com/

DSG Associates, Inc.
Mystery shopping services to the retail food service industry. Online application.
http://www.dsgstars.com/

Sinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
http://www.ssanet.com/

Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
http://www.mystiqueshopper.com/

A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
http://www.serviceevaluations.com

Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
http://www.shoppercomments.com/

Game Film Consultants
Video mystery shopping.
http://www.gamefilmconsultants.com/

Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
http://www.nwlpc.com

ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
http://www.servicesense.com

Berring HIne Consulting
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
http://www.berring.co.uk/

Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
http://www.espshop.com/

The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
http://www.pedge.com/

Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
http://www.shadowshopper.com/

J. E. Lowery Professional Services Corporation
Customized mystery shopping services.
http://members.hometown.aol.com/investigator1950/myhomepage/index.html

Mystery Shopper, USA
Sign up to be a shopper or inquire about using this business's services.
http://www.bmiltd.com/

Sonya's Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
http://mysteryshoppercentral.homestead.com/index1.html

CV Marketing Research Inc.
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
http://www.cv-market.com

Kinesis
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
http://www.kinesis-cem.com/

Customer Service Perceptions
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
http://csperceptions.com/

Premier Service
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
http://www.premierservice.ca

Westcoast Mystery Shopping
Specializes in serving smaller retail chains throughout North America.
http://westcoastmysteryshopping.com

National Shopping Service
Mystery shopping in America and Europe.
http://www.nationalshoppingservice.com/

Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
http://www.pacificresearchgroup.com

Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
http://www.qams.com/

Douglas Stafford International
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
http://www.douglasstafford.com

eMysteryShopper
Independent review of website usability and efficiency from a customer's point of view. Online application.
http://www.edigitalresearch.com/eMysteryShopper/

MacPherson Mystery Shopping and Research
A British company specializing in worldwide mystery shopping and market research.
http://www.macphersonmysteryshopping.org.uk/

Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
http://www.serviceallianceinc.com

Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
http://www.theguestcheck.com/

Advanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
http://phoneups.com

C-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
http://www.c-chex.com/

Feedback Plus, Inc.
Customized mystery shopping programs.
http://www.feedbackplusinc.com/

The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
http://www.kirandt.com/

Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
http://www.mysteryshopper.com.au/

Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
http://www.qualityeye.com/

Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
http://www.mysteryshopomatic.com/

ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
http://www.icuassociates.com/

Mystery Shop Inc.
Print, telephone, and video mystery shop services.
http://www.mysteryshopinc.com/

QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
http://www.qualityworks.com/

Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
http://www.retail-maxim.co.uk/

RetailTrack
Retail, service, hospitality and call center mystery shopping.
http://www.retailtrack.com/

Shopper Anonymous
Australian mystery shopping organization.
http://www.shopperanonymous.com

Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
http://inlandretailservices.com/

U.S. Mystery Shoppers, Inc.
Offers services to retail and service industries in the United States. Online application.
http://usmysteryshoppers.com/

Checkout (UK) Ltd
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
http://www.checkoutuk.co.uk/

Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
http://www.mystery-shopper-business.com/restaurant-mystery-shopping/

Customer 1st
Full service mystery shopping company providing on-line reporting for customer service evaluation.
http://www.customer-1st.com/

Ascent Research Associates, LLC
Offers mystery shopping and consulting services for restaurant, property management, retail and a variety of other industries in the United States and Canada. Web-based reporting. Online application.
http://www.ascentresearch.com

Restaurant Evaluators, Inc.
Customer feedback and evaluation services. Company profile, news and contacts.
http://www.restaurantevaluators.com/

ComSim, Inc.
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
http://www.comsim.com/

Sipe and Associates
Provides customer service evaluations, mystery or secret shopping services.
http://www.sipeandassociates.com/

Data Quest, Ltd.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail).
http://www.dataquestonline.com/

Secret Shopping Services
Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
http://secretshoppingservices.com/

Acorn Management Associates
Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
http://www.acorn-ma.co.uk/

Hidden Concepts Inc.
Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
http://www.hiddenconcepts.com/

Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
http://hometown.aol.com/cgr315/index.html

Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
http://www.ternconsultancy.co.uk/

All-Star Customer Service, Inc.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
http://www.mysteryshoppingexperts.com/

Frontline Shoppers Inc.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
http://www.frontlineshoppers.com/

Dynamic Advantage
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
http://www.dynamic-advantage.com/

GAPbuster Worldwide
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
http://www.gapbuster.com/

JKS Mystery Shopping Ltd
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
http://www.jksmysteryshopping.co.uk/

Shop'n Chek
Offers mystery shopping and market research services for customer satisfaction measurement in Australia and New Zealand. profile and contacts.
http://www.shopnchek.com.au/

Verification Roberte Inc.
Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
http://www.roberteverifications.com/

AQ Services International
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
http://www.aq-services.com/

VisitorFriendly
Assesses the visitor friendliness of websites, using real internet customers as paid reviewers. Located in the UK.
http://www.visitorfriendly.com/

Sights on Service, Inc.
A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
http://www.secretshopper.com/

Quality Scheduling Group LLC
Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
http://www.qualityscheduling.com/

BARE International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
http://www.bareinternational.com

Clandestine
Mystery shopping solutions, marketing research and secret shoppers. Also retail observation and restaurant evaluation.
http://www.clandestine.co.za/

AboutFace
Provider of mystery shopper programs and secret shopping services.
http://www.aboutfacecorp.com/

Bestmark
Offers mystery and secret shopper services, including online surveys and reporting.
http://www.bestmark.com/

Mystery Shopping Matters
Created to share and exchange best practices amongst end-users of a mystery shopping program.
http://www.mysteryshoppingmatters.com/

Perfectly Frank inc.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
http://www.perfectlyfrankinc.com/

Albatross
Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
http://www.albatrossasia.com/

Jireh Scheduling and Research
Provide research to business organizations by consumer evaluations.
http://www.contact-jireh.com/

SpySee
Providing mystery shopping and reviews of business performance.
http://www.spyseebiz.com.au/

Focus Plus Service Auditors
An independent customer service monitoring company which provides evaluation of customer service.
http://www.focusplus.net.au/

Shadow Shopper
Offers mystery shopping, website evaluation and reports.
http://www.shadowshopper.com.au/

React Surveys
Providing mystery shopping services to measure and improve service delivery from a customer perspective.
http://www.reactsurveys.com/

PAN Research
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
http://www.panresearch.ie/

Shoppers Confidential Inc.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
http://www.shoppersconfidential.com/

Shop Incognito
Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
http://www.shopincognito.com/

Consumer Impressions, Inc.
Providing mystery shopping services in the United States.
http://www.consumerimpressions.com/

Byers Choice
Offers services in Mid-Atlantic and Northeasten United States for fast food and convienience store industry. Includes application and reasons to consider using services.
http://byerschoiceinc.net/

Mystery Review
Mystery Review offers high quality mystery shopping surveys to check how customers do see shops, hospitals en theaters.
http://www.mystery-review.com/